Paws and Claws Pet Care
FAQ
Q: What is your in-house boarding like? Is it really cage-free? Also what sort of supplies and information do I need to bring with my dog when he is dropped off? He isn't a very well socialized dog also, will that be ok?
A: Our in-house boarding is unlike a regular boarding facility. Dogs are given free range in the house and outside to roam and play. They are also given pack walks, cuddles and play time. We take pride in calling our boarding primarily cage-free, meaning cages, crates and baby gates are only used when necessary to separate dogs or to confine all pets if supervision isn't possible at that moment, such as running to the grocery store. Our number one priority is the safety of our guests. For that reason we require dogs to be up to date on vaccines, spayed/neutered and on at least flea and intestinal parasite preventative medication. In addition, a well socialized dog does much better at our facility. If you wish to board a fearful or aggressive dog, you may want to consider our "board and train" program out of our home. Lastly, please bring your pet's food, crate/carrier or bed, leash, necessary medication, and veterinary information/history with you.
Q: How and when do I pay? And what forms of payment are accepted?
We value our clients so we try and provide payment options to keep everything hassle free. You can pay with cash, a check (made out to the business name or Emily), plastic or through PayPal. Checks can be mailed and in many cases a meeting is set up to exchange your house key for payment after services are rendered. At most we allow three weeks of leeway until we request payment for a completed service.
Q: How often can you visit my dog or cat when I am away on vacation? I have never left them before and worry about them. Will they be ok?
A: In the case of dogs, we visit three times a day (morning, afternoon and evening), staying as long as it takes each time to feed, provide exercise and attention and necessary medications). For cats, we typically visit once a day or every other day. We stay to feed, provide attention and medications as well as supervise outside. Therefore typically each visit could range from a half hour to two hours. So far in our years of experience we have never seen a miserable dog or cat in our care. Most have enjoyed the company and attention. While with the more fearful ones we give them their space to keep them comfortable.